Vizrt ProTek offers customers support over 2 tiers; Prime and Ultra. Choose the tier that provides the right support for you, at the right time.
Program Features
Support Element | Warranty | Prime | Ultra |
---|---|---|---|
Free | Optional | Optional | |
Hardware Warranty* | 1st yr | ✓ | ✓ |
Webform Support | ✓ | ✓ | ✓ |
Complimentary Vizrt University Classes | ✓ | ✓ | ✓ |
Priority Hardware Repair* | ✓ | ✓ | |
Chat Support 24×5 | ✓ | ✓ | |
Remote Hardware Diagnostic Services | ✓ | ✓ | |
1 Hour Telephone Support 24×7 | ✓ | ||
Priority Queue for Support Inquiries | ✓ | ||
Advanced Hardware Replacement* | ✓ |
Already a Vizrt ProTek Customer?
Below are some helpful links where you can find how-to guides, product demonstrations and user forums to help you get the best from your Vizrt products.
Online Knowledge Base
Online Chat
NewTek User Forum
Updates & Downloads
ProTek Ultra phone support:
- Ireland +353-1800-945-300
- Ireland +353-21-731-8722
- UK +44-800-229-4906
- India +91-80044-30009
- Oceania +61 2 8310 4830
- Australia +61-2-9137-4117
- Thailand +66-2-566-0384
- Austria +43800180068
- USA (toll-free): +800-862-7837
- Global +210-370-8452