Vizrt Global Support
Vizrt has a centralized support organization with a well established infrastructure. Our knowledge, workflows and procedures provide the backbone for the regional support teams. All of the Vizrt support operations are coordinated to ensure a unified, standardized service to all Vizrt customers worldwide.
Vizrt Support Services
More than support! With Vizrt Support our experts are ready to help, 24/7, in over 30 languages around the world. Vizrt Support provides media companies long-term peace of mind for their investment, including access to the latest software versions, access to the Vizrt Support Portal and Knowledge Base, and a support team to address any issues that may arise.
Documentation Center
Software Maintenance & Support Handbook
Vizrt Support Portal
Vizrt User Forum
Do not have Vizrt Support Portal access? Submit Ticket
Phone (critical cases only):
- EMEA (toll-free): 00 800 7525 7525
- EMEA (non toll-free): +44 113 400 1017
- Greater Thailand +66 2 026 3739
- Greater India +91-9971097398
- Oceania +61 2 8310 4830
- Greater China +86-400-098-2968
- Americas (toll-free): +1-866-866-1836
ProTek Support
- USA (toll-free): +1-800-862-7837
- Global +1-210-370-8452
ProTek
Vizrt has the best resellers in the business and offer a full range of support for Vizrt solutions. ProTek offers customers an additional level of support over 2 tiers; Prime and Ultra.
Online Knowledge Base
Online Chat
NewTek User Forum
Updates & Downloads
ProTek Ultra phone support:
- Ireland +353-1800-945-300
- Ireland +353-21-731-8722
- UK +44-800-229-4906
- India +91-80044-30009
- Oceania +61 2 8310 4830
- Australia +61-2-9137-4117
- Thailand +66-2-566-0384
- Austria +43800180068
- USA (toll-free): +1-800-862-7837
- Global +1-210-370-8452
Hardware Support
Don’t have Vizrt Support Service or ProTek?
Check out these support options
Product Updates
Online Knowledge Base
Vizrt Forum
NewTek Forum
Viz University
Still have questions? Submit a ticket below.
Viz University & Training
Custom training to suit your team’s needs, on-site and remote. Years of experience in skillfully training our customers. The biggest online learning platform for Vizrt courses – Viz University
Customer-Tailored Training
Online Learning Platform
Certification Program
Freelancers
We are here for our customers and all their Vizrt projects and challenges.
Check out our services page to find out more about the different teams and how they can help with achieving your production goals
Check out the new Vizrt Community Portal
Check out our services page to find out more about the different teams and how they can help with achieving your production goals
