Achmea, Netherlands gets a new lease on life with TriCaster® and NDI®

BACKSTORY

Achmea, an insurance company in Netherlands has over 10 million customers through its multiple brands such as Centraal Beheer, Interpolis, Syntrus, FBTO and Zilverin Kruis. With roots dating back to 1811, the company offers health, life and non-life insurances, income protection insurance products and pensions to a diversified client base that includes consumers, small businesses, listed companies and government organizations. Achmea is also the holding company for a group of strong, successful insurance brands in countries like Greece, Turkey, Slovakia, Canada, and Australia.

THE CHALLENGE CONNECTIVITY, FLEXIBILITY AND SCALABILITY

It was important for Achmea to give access to learning and development resources across departments and geographies. The learning and development department wanted to transform and unify its communications and needed a solution that would reflect and support the demands of such a distributed business.

“We saw the pressing need of sharing knowledge in a scalable manner, but in a unique way to an online meeting. We needed our subject matter experts to make content with the same quality standards, at home.” Yvo Verbeek, Learning Consultant Digital at Achmea

Such versatility and the need for broadcast quality called for something more sophisticated than an everyday online web-chat service. The concept developed further and the idea of creating a recording studio to serve Achmea’s learning, and development needs was born.

“A very important requirement for the studio was that it needed to be accessible for everyone in our organization,” says Verbeek. “For this, we needed a solution that could be operated by any person, and also be used for large productions.”

In addition, Achmea wanted the ability to easily change the look and feel of the live shows, to support the multiple brands which have their own corporate identity.

Achmea had explored the use of a green screen, working with the Chromakey facility to isolate the presenter for a video presentation. However, there was no internal facility to deliver lessons and presentations over live streams.

For previous events, an external company had been hired to support live streaming.

PARTNERING WITH LINES BROADCAST

Verbeek and his team worked in partnership with Vizrt reseller, Lines Broadcast, to address the challenges. The learning and development department was already familiar with the TriCaster system for recording live interviews with camera as well as video editing. They decided to further explore the capabilities of the TriCaster system with NDI.

UNCOMPROMISING ALL-ROUNDER

With the TriCaster, a tried and tested all-in-one video production system and NDI technology for IP-based workflows, Achmea was able to capture, create and communicate video in better than broadcast quality. Each source can be monitored in real-time as TriCaster supports an array of customizable multiviewers, configurable windows and workspace layouts. Operators see everything happening during production and can switch inputs simply and rapidly, keeping the production dynamic.

TriCaster 2 Elite can record multiple channels of full-resolution video to QuickTime or H.264 files, so all these sources can be saved together for archiving and post-production. Live streaming is made possible by two streaming encoders, while user-friendly presets for a choice of new media platforms, including social media, let even nontechnical users easily deliver platform-specific content live and to on-demand audiences.

ENABLING VIRTUAL REALITIES

Achmea was now able to save on studio and set expenses with TriCaster’s ability to turn a simple green screen room into the venue for a professional virtual studio set. With TriCaster’s integrated LiveSet technology, live performance is combined with professionally designed virtual environments, complete with multiple angles, virtual camera movements, real-time reflections, specular highlights, animated lens flares and stunning augmented reality effects that blur the line between virtual and reality.

Operators can quickly and easily create composite scenes from live video, graphics and virtual sets for reports, presentations, demonstrations, and more.

FLEXIBLE VIDEO OVER IP STANDARD

With NDI Webcam Input, NDI sources are recognized as standard Microsoft Windows video and audio sources, making it possible for Achmea to use the existing video communications setup without increasing the complexity or supplementing it with new hardware. Any remote contributor, anywhere in the world, can become part of the production – using NDI Bridge, NDI Remote, Live Call Connect, or the built in SkypeTX channels, SRT streaming, and more.

The TriCaster 2 Elite system enhances the real-time interaction with broadcast-quality video and audio, allowing videoconferencing conversations, interviews or reports to become another production-ready source — regardless of the caller’s device.

SIMPLE SETUP, SOPHISTICATED RESULT

According to the Lines Broadcast team, the setup for Achmea was delivered as a complete turnkey solution, enabling the learning and development department to get up and running very quickly. “Our first video was delivered at the beginning of the pandemic,” says Yvo Verbeek. “It was a great success at day one.”

“The new studio brings employees closer together and makes communication more efficient. Strategy is easier shared directly with everyone, instead of only going through management lines. This helps us speed up our business.” Yvo Verbeek, Learning Consultant Digital at Achmea

Achmea was able to quickly create virtual sets using a combination of green screens and the LiveSet and LiveMatte™ technology integrated with TriCaster.

“In minutes we can change the entire set from a corporate setting to a living room look and feel, or personalize it to one of our brands,” says Verbeek. “The TriCaster is very powerful in making this possible.”

Leveraging NDI’s capabilities gave Achmea more flexibility as Verbeen explains, “Using NDI in combination with Microsoft Teams makes it very flexible to add a remote user to an online event, where the remote users were still able to use their familiar tools,” The Vizrt system is used internally. “We’re also experimenting with sharing our knowledge outside of our company,” says Verbeek.

WHAT’S NEXT

“The next step for us is to create hybrid events where colleagues can choose to be physically at an event or watch it from home. The pandemic has brought about this demand, but with the TriCaster in place, we only need to add a couple of NDI cameras to our auditorium and we’re ready to go.”