Vizrt Customer Support & Services
With over 25 years’ experience in helping our customers, the Vizrt Customer Success organisation exists to help you achieve your production goals. A global team with unmatched expertise is ready to share their knowledge and experience with you in these Customer Success areas:
Technical Presales
Get the skills you need to implement and complete your project with our experts. With a wide range of technical skills and the right industry expertise to support your and assist you in achieving your production goals.
Pre-Sales Services
Technical Migration
Integration Strategy
Solution Architecture
Professional Services
Bringing a wealth of experience from working with many broadcasters and media companies for over 25 years, to provide you with the best service – customized to your production needs.
On-Site Implementation
Remote Assistance
Bespoke Services
Solution Architecture
Support
More than support! Vizrt experts ready to help, 24/7, in over 30 languages around the world. Vizrt Support provides media companies long-term peace of mind for their investment, including always having access to the latest software versions, access to the Vizrt Support Portal and Knowledge Base, and a support team to address any issues that may arise.
Support Portal
& Ticket System
Real-time Support
for Critical Issue
Product Updates
Viz University
Viz University & Training
Custom training to suit your team’s needs, on-site and remote. Years of experience in skillfully training our customers. The biggest online learning platform for Vizrt courses – Viz University
Customer-Tailored Training
Online Learning Platform
Certification Program
Freelancers
Documentation & Help Center
Every product release documented to help you make the most of it.
User Guides
Release Notes
FAQ
Best Practices
What is Customer Success? Join the conversation to discover how we’ve empowered customers to reach their production goals.
Check out the most recent customer success stories and see how we helped our customers with achieving their production goals.
How Livestreaming is Transforming Cardiac Training and Consultations for a Major Thai Hospital
How Livestreaming is Transforming Cardiac Training and Consultations for a Major Thai Hospital
KT Wiz Park Expands Fan Excitement with Vizrt’s End-to-End Sports Venue Solution
KT Wiz Park Expands Fan Excitement with Vizrt’s End-to-End Sports Venue Solution
Broadcast Ready: Stratford-upon-Avon College’s New TV Studio Â
Innovating Sharp HealthCare's Communications and Conferences
Innovating Sharp HealthCare’s Communications and Conferences with Fluid Sound and Vizrt
Innovating Sharp HealthCare's Communications and Conferences
Empowering the Brantford Bulldogs with Advanced Production Technology
Learn how Brantford Bulldogs powered game day broadcasts with real time stats, exciting visuals and unbeatable fan engagement.
Checkmate: How Chess.com upped its production game with TriCaster® Vectar, Viz 3Play 3PV, Viz Flowics, and NDI® in the cloud
In just six weeks, Chess.com transformed its basic production setup to a “virtual production truck” hosted in the cloud, enabling entirely remote teams to produce over 300 broadcasts a year, often with over 50 cameras and up to 120 NDI signals per match.
